Our values

We really live by our values. They are:


Compassionate Care

  • Treating everyone with respect and dignity.
  • Offering a choice of quality healthcare near or close to peoples homes, we help people to feel at ease in their healthcare surroundings.
  • Communicating with integrity, we strive to make people feel valued and respected at all times. 

High Performance

  • Offering high quality care in a cost effective way.
  • Helping people to make the most out of life.
  • Our work changes lives.

Promoting Healthy Lifestyles

  • Improving lives and well being of local people and staff.
  • Preventing disease through the promotion of health and well being.
  • Offering specialist advice to people on their specific healthcare requirements and teaching them how to manage a healthy lifestyle.

Everybody Matters

  • Addressing health inequalities.
  • Being fair and equitable to all.
  • Supporting staff with their development.

Working Together with Local People and Partners

  • Creating and maintaining positive, constructive local partnerships.
  • Working together with local people and organisations to deliver innovative services.
  • Maximising service delivery through successful partnerships.

Taking Care of The Environment

  • Promoting green initiatives to the public and our staff.
  • Governing the effective use of resources.
  • Working proactively on sustainability projects in order to reduce carbon footprints.

Francis Report

Putting Patients First – BCH response to the Francis Report

In 2010, the government commissioned Robert Francis QC to report on the failings of care at Mid Staffordshire NHS Foundation Trust between 2005 and 2008. This report concludes with 290 recommendations for regulators, commissioners and providers of care. Here at Bristol Community Health, we are committed to ensuring our patients receive high quality care through all of our services. We also work to provide clear outlets for staff engagement and discussion to keep our staff safe and informed. 

Bristol Community Health have compiled a report to address the recommendations presented by the Francis Report. Click here to read the report.

As part of our commitment to ensuring staff safety, our workforce is supported and empowered to raise issues and concerns early and will always be involved in helping to resolve them. Our 'Raising Concerns' policy supports staff should they need to raise any concerns, and outlines what they should do if they want to speak out. Read our 'Raising Concerns' policy here.

Bristol Community Health supports the Nursing Times Speak Out Safely campaign. This means we want every member of our staff to feel able to raise concerns about wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.

We promise that where staff identify a genuine patient safety concern, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely. Click here for more details on our pledge. 

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